I live outside the United States. Will I pay any VAT, taxes, or duty upon arrival?

No or maybe - it depends on which products you order and where you live. For a shorter summary, read the "No" and "Maybe" notes below or see the full details on our Shipping Policy . No - if you live in EU/UK/CA/AU and select product options in your region (e.g., "Ship from Germany" if you live in the European Union or "Ship from UK" if you live in the UK) , there will be no VAT/tax/duty owed upon arrival . Maybe - when selecting any " Ship from US " product option, you may be charged import VAT/tax/duty upon arrival (extremely likely in EU/UK for all orders and in CA for orders over $40 CAD) . Thunderworks will not reimburse these charges.

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Q: Do you offer free shipping for local pickup orders?

Yes - enter discount code LOCALPICKUP on the checkout page for free shipping. Important! Please email info@thunderworksgames.com in advance with your expected arrival date and time range. Our warehouse is located at: 7182 US Highway 14, Unit 402, Middleton, WI 53562 You may pick up your order from Mon - Fri, 9:30 am - 6 pm (except Thu 11:30 am - 2 pm).

Q: Where can I find answers to my other questions?

See our full list of FAQs , chat with us real-time (M-F, 9 am to 6 pm CST), or email us .

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FAQs

Icons showing friendly shipping in the EU, UK, Canada, Australia, and the US

No or maybe - it depends on which products you order and where you live. For a shorter summary, read the "No" and "Maybe" notes below or see the full details on our Shipping Policy.

No - if you live in EU/UK/CA/AU and select product options in your region (e.g., "Ship from Germany" if you live in the European Union or "Ship from UK" if you live in the UK), there will be no VAT/tax/duty owed upon arrival.

Maybe - when selecting any "Ship from US" product option, you may be charged import VAT/tax/duty upon arrival (extremely likely in EU/UK for all orders and in CA for orders over $40 CAD). Thunderworks will not reimburse these charges.

Yes - enter discount code LOCALPICKUP on the checkout page for free shipping.

Important! Please email info@thunderworksgames.com in advance with your expected arrival date and time range.

Our warehouse is located at:

7182 US Highway 14, Unit 402, Middleton, WI 53562

You may pick up your order from Mon - Fri, 9:30 am - 6 pm (except Thu 11:30 am - 2 pm).

See our full list of FAQs , chat with us real-time (M-F, 9 am to 6 pm CST), or email us.